DataPipe USA Inc. - Providing EHS Software Solutions Since 1979
DataPipe In Depth FAQs
Customer Support Contact
Review the Complete Module List:
is typically the first step in the purchasing process.
Look at our module list which has names and full
descriptions of each module. Decide which ones suit your
current needs, and perhaps, even which ones would be
helpful down the road. Once
you settle on this list, we can provide you an exact
price for the system and implementation. We will be
happy to go over each module with you if you need
Estimate the number of Concurrent Users:
This is a decision you will have to make during the
purchasing phase. How many concurrent users will you
need to start? We define concurrent users as the number
of users actually logged into the system at any one
moment in time. So while you may have 500 people who can
access DataPipe, if at most only 20 people are ever
logged in at any one moment in time, then you would only
require a 20 concurrent user license.
The License and Maintenance Agreements:
The two agreements below will be sent to you for review
and execution. The terms of these agreements begin when
we received the signed copy.
license agreement defines the single payment license
fee. It outlines the modules, concurrent user count and
the installation and testing specifications for
maintenance agreement defines the terms for annual
maintenance of the DataPipe software, upgrades, and
Specific modules selected·
Total number of modules·
Number of concurrent users.
for an individual module depends on its size and
complexity; hence the total license fee will vary based
on the modules you choose. Finally, as you increase the
number of concurrent users who have access to the
system, the license fee increases. However, as the
number of modules and/or users in your system increases,
an increasing and cumulative discount is applied.
We have a simple excel document that allows you
to select the modules of interest and will auto
calculate price based on various levels of concurrent
users. We will be happy to go over various
configurations and their corresponding costs with you at
support and maintenance is always 15% of the current
license fee billed annually. This cost hasn’t changed in
a decade and we are pleased to say that it is the lowest
in the industry for comparably sized enterprise
solutions. The average support fee tends to be in the
18-25% range. We offer low maintenance fees simply
because our software just sits there and works. We do
not get calls often and after more than 30 years of EH&S
programming, we find that technical calls are few and
far between. We don’t mind. And our customers like that
DataPipe just works.
costs associated with implementation are listed below.
Consultation – the initial (often onsite) meeting to make sure that we are
all on the same page prior to installation. The purpose
of this meeting is to get our ducks in a row and plan
for the day of installation. We also help you to work
out your organizational structure that will be
implemented into DataPipe. The org structure is unique
to each company and tells DataPipe how to organize your
data. It’s critical for utilizing our powerful reporting
Installation – It typically takes about one day (either onsite or remotely)
for us to bring a system online and launch it. This
typically follows a consultation and we have you run
some test scripts prior to beginning this procedure.
pretty straight forward and only requires one of our
technical support specialists.
Training – Usually one to two days but can vary greatly depending on if
you want us to train everyone or just train the
trainers. It really depends on the number of users you
want trained in one session.
Custom Report Writing – This can vary greatly but if you have us do this work for you
we would charge our hourly rate. However, the source
code for all reports are available to you and you can
certainly write your own if you’d like to. We often do
reports for customers.
Triggers – Triggers are small programs that run based on conditions that
you set. When a condition is met the trigger fires and
the action which you determine occurs. This can be
anything from an email notification to a report to a
record being automatically filled out and opened.
DataPipe makes it simple to add condition based triggers
to any form or field. We provide a control where you can
paste your code and assign the trigger. While we would
be happy to write them for you, these custom triggers
can easily be written by you as well.
External Processes and Advanced Programming –
These are custom programs layered on top of any DataPipe
form or field that can do just about anything you can
imagine, programmatically. They are the most advanced
configurations within DataPipe. Customers use external
processes and advanced programming to communicate with
outside systems and databases, initiating dialog boxes
that let the user choose specific conditions prior to
running reports. They are designed and implemented as
needed to make your EH&S program more efficient.
Interfacing with External systems and software
DataPipe was designed to easily interface with other
systems that can exchange data. It doesn’t matter if
it’s an instrument or a database or even an automated
process that sends data over email or through FTP to a
server. If data from an external system can be exported
and mapped, DataPipe can process it.
Driver development for interfacing with instruments
DataPipe can interface and exchange data with any
instrument or device that can output its data. In order
to automate the transfer of data from an instrument to
DataPipe, a make/model specific driver needs to be
written to speak directly to that instrument. Once
written, you can use it for all devices of the same make
and model. This driver instructs DataPipe how to read
the data stream coming from this specific instrument so
that DataPipe knows what to do with the data it
Things you can do in DataPipe for FREE
companies run your budget dry when you have them
customize a system to meet your needs – this is not the
case with DataPipe. We have opened up the source code on
our reports, triggers and processes so that you can make
sweeping changes to the system without coming back to
us. These are things you can do for FREE in DataPipe
without having to come back to the vendor for costly
Ad-hoc report generation and modification.
Advanced report generation and modification.
Crystal report interfacing and custom modifications
Development of custom condition-based triggers that can
be assigned to forms and fields.
interface to external systems, databases and other
software to exchange data.
Modification of any form in the system using the form
designer and the point and click interface – most
configurations require no programming knowledge at all.
also available to do this level of configuration for you
at a cost, but since we have over 30 years of EH&S
software development experience, the time and cost to
you is minimal compared to ERM software that have to
learn EH&S as they go. If you choose to have us do the
work for you, we will give you the best possible price
and turn around time with the highest quality work.
We don’t have the IT support to implement your software
Not a problem. Many customers who don’t have IT support
or even a network infrastructure opt to install DataPipe
as a hosted solution at an Application Service Provider
(ASP). We would act as your IT support and install
DataPipe at the ASP. Whether it is on your servers or an
ASP’s servers, the result would be transparent to the
end user. The additional cost is minimal for hosting a
server for per year and our cost for managing the server
as your IT staff is limited to installation, upgrades or
programming customizations, etc. Often, you won’t need
us for months or years except for an occasional upgrade
to the software. Ask us about cost and how it all works.
We do not have budget money at this time for an EH&S
Many customers have felt the punch of the economy and
can not pull the necessary funds together for a complete
EH&S system. That’s ok. DataPipe was designed to expand
from the ground up. Start with some critical modules and
a few concurrent user seats to get your program going.
As the budget year allows, add on modules and users.
This is how most of our clients do it. There is no cost
penalty for adding on modules and users as you go. You
simply pay the difference in the license fee from the
original system to the updated system, plus a small
re-build fee. It is both economical and smart to ramp up
in phases as your program demands. We can walk you
through this process and provide you phased pricing so
you can plan ahead.
I want it but I have to convince management that they
Refer back to our Cost Benefit Analysis section above.
When implemented properly, there is potential for great
return on investment (ROI). The cost benefit is enormous
when considering improved efficiency, reduced salaries,
mitigation of fines and penalties and ease of data
manipulation and reporting. Through effective data
mining, you can locate, and subsequently mitigate, risk
before it becomes an incident. The savings for an
accident that doesn’t happen are immeasurable.
We’re not sure which system is the right solution for
our future growth.
Well, there is no system out there that can expand as
simplistically and into so many complex areas as
DataPipe. We didn’t start as a “safety” system and then
decide to expand out our capability. DataPipe was built
from the ground up as a fully modular and expandable
EH&S software solution. You can expand into any area of
EH&S and add on, improving your functionality, so that
the system is automating as much of your work load as
possible. Look at
the 10 topics for “assessing an EH&S system” above to
determine if you have asked the right questions.
DataPipe was designed to meet and exceed these
requirements and more. And, we have been engineering
EH&S software for over 3 decades – longer than anyone in
the industry – hands down.
I can’t get upper management to buy into this enterprise
Yes – it is a big investment. But DataPipe WILL save you
money in the long run. And sometimes even in the short
term. The best solution to the upper management road
block is to get them to see this point. And to do this
we suggest having them speak to us. If we can show them
the system and how it can save the company money perhaps
they will be more open to the idea. Also, show them the
cost benefit analysis. Or, if you just can’t start out
with a capital expenditure purchase, then start out with
one module and one user and see what the system can do.
We will install it and when you provide sophisticated
reports to upper management minutes after they ask for
it, they will take a second look. This happens all the
time. We love it when management takes notice after
DataPipe provides information in a few minutes when they
are used to receiving answers in days and even weeks.
TABLE OF CONTENTS
What is DataPipe?
About DataPipe USA Inc.
DataPipe - The Big Picture
is Unique in its field
Why do you need EH&S software?
Cost benefit analysis
p8: Ten Topics for Assessing EH&S Software
p19: Technical Overview
Flexibility and Customization
Towards a Purchase
Review the Complete Module List
Estimate the Number of Concurrent Users
License and Maintenance
Ongoing Support, Upgrades, Add-Ons and Additional Services
Add-ons and Additional Services
What Does this Mean?
What You Should Do
Access our system and see
DataPipe live as we move through various forms and
Copyright DataPipe USA Inc. 1979 - 2018.
DataPipe USA is a service-disabled veteran-owned small business